CNN and NBCUniversal’s Fandango are among the first in the media and entertainment biz to tap into Facebook Messenger “bots,” which let users get automated info from artificial-intelligence agents.

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Facebook and the World Health Organization (WHO) are again teaming up to make it easier to find reliable information about the coronavirus. The organization launched a new chatbot for Messenger, which ...

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The Facebook bot has been developed by OgilvyOne, with the process being led by experience planning partner, James Whatley and can be added to a Facebook Messenger profile simply by searching for The ...